Terms and Conditions

Copyright and Trademark Notice

  

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of BlackTraxStore.com., Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Credit Cards

  

We accept the following credit cards: Visa, MasterCard and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

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Links

  

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

  

BlackTraxStore.com DOES NOT accept money orders, cashier’s checks, personal checks, and/or company checks.

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Multiple Product Orders

  

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

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Order Acceptance Policy

  

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BlackTraxStore.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.



 

eTuning Disclaimer Policy


  

Consent: 

By purchasing any product, including software and tuning files from BlackTraxStore.com, you are automatically agreeing to all sections within this document.  If you have any questions regarding this policy please contact us at info@blacktrax.net.


Custom & Preloaded Tunes:

Custom and pre-loaded tunes are non-refundable. The tuning process starts when the tuning device or tune file is first sent to the customer.  BlackTraxStore.com puts much time and effort into developing each device and every custom tune.  It is expected that the customer provides BlackTraxStore.com with all required vehicle information, including any modifications. All information is to be provided before BlackTraxStore.com starts the tuning process, and the process is usually completed within 14 days. BlackTraxStore.com responds to most all emails on the same day received, or within an average of 24 hours from date of receipt.


Vehicle Condition:

It is assumed by BlackTraxStore.com that all vehicles being programmed are in good working condition, and have been reviewed by the customer to ensure that the car is capable of handling additional power and performance.  It is the customer’s responsibility to ensure this is true.  Any unforeseen damage that may happen to the vehicle will not be covered or guaranteed by BlackTraxStore.com in any way. If anything doesn't feel normal after loading a tune, it is the customer’s responsibility to immediately return the tune to stock, and notify BlackTraxStore.com immediately. 


Customer Safety:

BlackTraxStore.com will not be held responsible for improper, unsafe, reckless, or careless driving of vehicles after installing any of our products.  We do not encourage the breaking of any State or Federal laws.  Custom and pre-loaded tunes are assumed by BlackTraxStore.com to be for off-road, non-highway use only.  Once a BlackTraxStore.com product has been installed successfully, the customer is fully responsible for the safe function of the car.


Off Road Use:

All tuning products are designed for off-road/race use only, and are not for legal sale for on-road vehicles in states that require pollution controlled vehicles.


 

Other Conditions

  

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether BlackTraxStore.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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Out-of-Stock Products

  

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

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Privacy

  

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the BlackTraxStore.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the BlackTraxStore.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites

  

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. BlackTraxStore.com is not responsible for the actions of third parties. 

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Returns

  

All ordered placed on BlackTraxStore.com are final. The order may not be cancelled after confirming checkout and payment. Certain conditions may apply within 30 days after date of delivery for a product exchange or store credit.

Returns on all non-defective merchandise will be charged a 35% restocking fee. Returned merchandise must include complete original packaging, materials and hardware. The original shipping cost (including FREE shipping promotions) to the customer is non-refundable. Return shipments must be prepaid by the purchaser and returned within 10 days of receipt of RMA number.

Products that are defective due to problems in manufacturing and/or workmanship are to be sent to BlackTraxStore.com for review and analysis within 30 days after the date of delivery. Return shipments must be prepaid by the purchaser and returned within 10 days of receipt of RMA number.

Receiving an RMA number does not guarantee the product in question will be issued a warranty or credit. It is simply an authorization for you to ship the product in question for BlackTraxStore.com to inspect for warranty or credit consideration. Please contact Sales@BlackTraxStore.com with the details of your claim to receive an RMA number.

Please Ship Claims To:

BlackTraxStore.com

c/o: Returns

1819 Houret Ct.

Milpitas, CA 95035

RMA#______________

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Shipping Policy

  

Shipping Time -- Most orders received before 2:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 2:00PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by BlackTraxStore.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes

  

BlackTraxStore.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

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Typographical Errors

  

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BlackTraxStore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BlackTraxStore.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BlackTraxStore.com shall issue a credit to your credit card account in the amount of the incorrect price

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